Millward Brown, a global market research organisation, has
released its annual ‘Digital and Media Predictions’ for the year ahead. For the eighth
consecutive year the company is providing marketers with a clear guide on
navigating the challenges and opportunities of the next 12 months.
One prediction in the 2016 report identifies the opportunity for marketers to develop
clearer consumer journey maps, from awareness to purchase, in order to better
integrate sales and media touchpoints.
This opportunity will become possible as digital platforms blur to an unprecedented
degree the lines between these two previously separate disciplines, allowing
marketers to optimise the consumer journey more than ever before.
Three key trends drive this opportunity: the consumer journey becoming device and
channel agnostic as people buy at the moment and in the way that best suits them; the transformation of e-commerce sites from pure sales channels into media
touchpoints; and the transformation of ad creative that links directly to purchase
opportunities on digital channels.
Marketers who develop detailed consumer journey maps will be able to follow
consumers along this new path to purchase, allowing them to identify the most
powerful touchpoints from both sales and marketing along the way. This will give
brand owners the power to deliver the seamless brand experience that consumers
desire and drive brand, market share and sales outcomes, simultaneously and in
harmony.
“Sales and media touchpoints have traditionally been separate, but changes to the
digital landscape and consumer behaviour now allow marketers to unify them for
the first time,” said Duncan Southgate, global brand director for Digital at Millward
Brown. “In 2016 we expect advertisers to map marketing contexts to an integrated
consumer journey so that sales and brand-building content complement rather than
compete with each other.”
Millward Brown anticipates additional important changes in the world’s media
landscape and describes in the 2016 predictions how marketers can ‘get media
right. These include:
• Brands will invest more heavily in online and particularly mobile video
advertising in 2016, yet many will waste millions by neglecting to adapt content
across formats. Smart marketers will involve digital considerations much earlier in
the creative process and pre-test more assiduously.
• Connected TV (or Smart TV) will take over the television viewing experience,
bringing profound changes to the way people consume content. Experimentation
with workable addressable TV advertising models will begin, although live TV
advertising will remain dominant for now.
• In a bid to overcome low digital advertising receptivity, more brands will
become content creators. As marketing moves from disruption to attraction,
inspiring content marketing will move up the corporate agenda.
“The recent rise of ad blocking software means that consumer receptivity will be a
big issue in 2016. Brands that fail to target consumers appropriately, adapt content
across formats or rely solely on paid advertising content are unlikely to build
engagement and drive sales. The ability to connect in digital platforms at a time
when consumers are willing to do so, and with great content in a format that is not
intrusive, will separate the successful marketers from those that simply annoy,”
said Southgate.
For a full list of Millward Brown’s 2016 Digital and Media Predictions click here.
