Agama Technologies, which provides digital TV and video services quality assurance and monitoring, has been selected by Emirates Telecommunications Corporations (Etisalat), a telecommunications operator in the UAE with almost 11 million customers, to provide a comprehensive solution for video service quality and customer experience monitoring, assurance and analytics. Agama secured the deal together with its regional business partner Al-Falak, an IT and communications solution provider in the Middle East.
With the ambition to improve the customer experience of its IPTV and OTT services, Etisalat is implementing Agama’s DTV Monitoring Solution covering the end-to-end video distribution infrastructure; from head-end down to end-user devices, such as set-top boxes, smart phones and tablets. This solution provides transparency, awareness and insights that will support Etisalat to work in a fact-based way, across departments and workflows, to assure optimal service quality, improve operational efficiency and increase customer understanding.
“Etisalat appointed us as a trusted local systems integrator to implement a complete solution for the monitoring, assurance and analytics of its video services,” says Ahmed Gabr, regional manager at Al-Falak. “This deal reinforces Al-Falak’s position, as we extend support to the region’s telecoms operators in adapting their networks to deliver video over IP networks. We look forward to working closely with both Etisalat and Agama on this project, and many such future assignments.”
Mikael Dahlgren, CEO at Agama Technologies, adds, “We are delighted to have been awarded this significant contract together with our partner Al-Falak. The provided solution, combined with our extensive experience, will empower Etisalat’s internal processes such as incident handling, systematic elimination of underlying problems, change management and customer support, with a transparency that ultimately will result in drastically lowered OPEX and improved customer satisfaction.”
