Now in its fifth year, the Commonwealth Telecommunications Organisation’s (CTO’s) Diploma in Telecommunications Management Studies (DTMS) for the Africa region will take place from 5 November to 14 December 2012 in South Africa.
The programme will be hosted once again at Telkom South Africa’s Centre for Learning in Olifantsfontein.
Today, training remains a critical investment for organisations operating in the ICT sector; they are compelled to compete in a complex and increasingly borderless market in which technological advancements coupled with business innovations make the sector both dynamic and unpredictable.
The CTO DTMS is an intensive six-week programme developed to help experienced specialist telecommunications professionals gain a thorough understanding of all aspects of telecommunications business management. Through a combination of lectures and group exercises, the course will cover:
- Telecommunications network fundamentals
- ICT Policy and regulation
- Business strategy
- Project management
- Business continuity planning
- Human resource management
- Marketing and customer relations management
- Financial management
- Case studies
On completion of this course, delegates will be able to:
- Explain the basics for both fixed and wireless network technologies
- Explain network switching and transmission principles
- Appreciate the shift resulting from new and emerging technologies
- Describe the adoption and role of global telecommunications standards
- Understand various regulatory and technical issues, such as spectrum management or interoperability
- Contribute to the launch of triple-play services
- Assess the impact of convergence on other aspects of the business
- Understand VoIP as a concept
- Put into practice the salient features of strategic planning in telecommunications
- More effectively initiate and manage projects of different sizes
- Discuss the key aspects of network design, deployment or migration
- Learn business communication etiquette
- Apply human resources principles within a team or business unit
- Advise on consumer protection and telecommunications dispute resolution
- Identify an operator’s costs and provide advice and guidance on financial management
- Expand marketing and CRM programmes within an operator
To secure your place at this highly unique course, please download the course brochure, complete the registration form included, and return it to us as soon as possible at programmes@cto.int
For more information, please contact:
Lenny Akunor
l.akunor@cto.int
+44 20 8600 3806
