Junior IT Administrator – Post Production

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    Website Refinery

    Post Production the film & television industry

    Refinery is a full service post production facility.  We service local and international film and television productions and maintain high international delivery standards and specs.

    The role of the IT department is to constantly research and evaluate new hardware, image acquisition systems and post-production tools in order to help make recommendations to the various departments.

     

    1.    Attending to the support calls in terms of Transformational and Analytical Systems

    –     Support and assist in all business Applications of Refinery:

    –     Storage: NAS, Compellent

    –     Desktop Environment: Windows, Linux, Office 365

    –     Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

    –     Install and configure systems such as Asset Management applications.

    –     Develop and maintain installation and configuration procedures.

    –     Contribute to and maintain system standards

     

    2.    Operations: Ensure compliance with backup & antivirus processes

    –     Remediate any problem escalated efficiently

    –     Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

    –     Perform regular security monitoring to identify any possible intrusions.

    –     Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary.

    –     Perform regular file archival and purge as necessary.

    –     Create, change, and delete user accounts per request.

    –     Provide support per request from various constituencies.  Investigate and troubleshoot issues.

    –     Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.

    –     Comply with approved asset procedure

     

     

     

     

    3.    Provide System Administration and Application support

    –     Provision of 1st level operational support on to all Business applications:

    –     Providing 1st level support on other new applications

    –     Provide 1st level support to integrated ICT systems

    –     Analyse, Enhance and consolidate business requirements

    –     Analyse current system processes and design functional requirements

    –     Assist in designing Project management planning and implementation

    –     Assist in business readiness processes to prepare the organization in implementing new systems

    –     End-User training on process and system’s usage

     

    4.    Environment

    –     Manage servers and networking equipment including installing, maintaining and upgrading of Linux and Microsoft Windows-based servers and desktops

    –     Ensures high availability and acceptable levels of performance of mission-critical host computer resources

    –     Applying operating system updates, patches, and configuration changes

    –     Maintain backups and perform regular testing in compliance with the backup policy

    –     Maintain disaster recovery protocols and participate in regular testing

    –     Analyse system logs and identify potential issues with computer systems

    –     Quickly arrange repair for hardware in occasion of server hardware failure

    –     Managing user accounts, resetting passwords

    –     Identify areas for streamlining or improvement of processes, systems or networking and discuss with the Senior System Administrators

    –     Ensure security through access controls, backups and firewalls

     

    5.       Communication

    –     Provides solutions in a timeous and professional manner to users for support tickets raised

    –     Escalate support tickets that cannot be resolved timeously to a more senior member of the team, along with any relevant information or suggestions

    –     Provide good input and detailed diagnostics when escalating to senior staff members and management

    –     Ensures that all interactions with users, clients and vendors are professional and positive

     

    6.       Documentation

    –     Record meaningful and detailed root cause as well as actions taken against logged calls

    –     Ensure routine processes are documented

    –     Ensure asset inventory is maintained

     

    7.    Information Security

    –     Adhere to applicable information security procedures and policies as updated from time to time.

    –     Report any information security incidents or potential information security threats to Senior Systems Administrators.

    –     Take a proactive approach to information security

    –     Ensure security through access controls, backups and firewalls

     

    Please contact me for a full job spec.

    To apply for this job email your details to capetown@refinery.co.za